Terms and Conditions
Last updated: 1 Sep 2026
These terms govern your use of the Effistar platform. By using it or creating an account you agree to them. If you accept on behalf of an organization, you confirm you are authorised to do so.
1. Scope of service
Effistar is a software-as-a-service platform for CRM, sales, government tenders and after-sales. Modules are enabled according to your organization's subscription. We may develop and extend the service, provided we do not reduce the substance of what you subscribed to during your current term.
2. Account and responsible use
- Accounts are personal; your organization is responsible for its users' actions and for keeping credentials confidential.
- You agree not to enter data you have no right to process, and not to use the platform for unsolicited or unlawful messaging.
- Attempting to break tenant isolation, access data that is not yours, or run penetration tests without our prior written permission is prohibited.
- The API is subject to published rate limits; repeated excess may suspend the key.
3. Your data
Data you enter belongs to your organization. We do not sell it and do not use it to train general AI models. We process it to operate and support the service — see the privacy policy.
4. Third-party services
Some modules connect to external services at your request (email, WhatsApp, AI providers, intake gateways). Your use of those is also subject to their providers' terms, and we are not liable for their outages or policy changes.
5. Subscription and pricing
Your subscription is priced on the number of users you purchase and the modules you enable, per the plan published on our site or the quote agreed with you. All prices are in Saudi Riyals and exclude 15% VAT, which is added at checkout and shown on the invoice.
A subscription term is one month or one year as you choose, starting on the payment date. Seats added mid-term are charged pro rata for the remaining period.
Price changes are communicated at least thirty days before renewal and never apply to a term already paid.
6. Renewal and cancellation
Renewal is not an automatic charge to your card. Fourteen days before your term ends we issue a renewal invoice and send it to you; service continues once it is paid. We do not store your card details and never charge them without an action from you.
Cancellation: tell us before your term ends at hello@effistar.net or from within the system. No further invoice is issued and your service runs to the end of the paid term.
Late payment: seven days after the term ends the subscription becomes past due and we remind you. After a further thirty days we may suspend access — suspension is not deletion: your data remains and is restored on payment.
7. Refunds
Fees for an elapsed period are non-refundable.
We refund in full in two cases: a duplicate or incorrect charge, and a material service outage caused by us and not remedied within a reasonable time. Anything else is considered case by case.
Refund requests go to hello@effistar.net; we respond within ten business days and refund to the original payment method.
8. Payment processing
Payments are processed by Moyasar, a licensed payment processor. Card details entered at checkout travel from your browser to Moyasar directly — they never pass through our servers and we do not retain them. We see only the last four digits and the card type.
Payment is also subject to Moyasar's terms, and we are not liable for interruptions to their service.
9. Invoices
An invoice is issued for every payment and made available inside the system, including VAT and a sequential number. If you are VAT-registered, give us your tax number so it appears on the invoice.
10. Service level and support
This document describes our general operational commitments. Contractually binding commitments are set out in the SLA attached to your organization's contract.
Availability
We target high monthly availability, excluding announced scheduled maintenance and outages of third-party services your organization connects to the system.
Maintenance
Scheduled maintenance is performed outside working hours where possible, with prior notice to subscribers.
Support and response times
| Priority | Description | First response |
|---|---|---|
| Critical | Service fully down for your organization | Within working hours — as fast as possible |
| High | A core function broken with no workaround | One business day |
| Normal | A question or limited-impact issue | Two business days |
Backups
Regular backups are taken and restores are tested. Retention and recovery objectives are defined in your organization's agreement.
Reporting
For outage reports: hello@effistar.net.
Last updated: August 2026
11. Acceptable use
The platform sends email, WhatsApp messages, and documents in your organization's name. A single misuse damages your domain's and your number's reputation — and your provider, not us, may suspend them. So these rules are short and plain.
Not allowed
- Unsolicited messaging. Do not contact people you have no lawful basis to contact, and do not buy or upload purchased lists of numbers or addresses.
- Impersonation. Do not send in the name of an entity you are not authorized to represent, and do not forge message headers or senders.
- Unlawful content. Anything violating the laws of Saudi Arabia, the rights of others, or inciting harm.
- Fraud. Soliciting sensitive data or payments under false pretenses.
- Harming the platform. Attempting to bypass usage limits, penetration testing without our written permission, or reaching another organization's data.
- Reselling. Operating the platform as a service for a third party without an agreement with us.
Your obligations
- Have a lawful basis for every contact you store and message.
- Honor an opt-out request immediately — the system records it for you.
- Keep contact data accurate and current.
- Protect your team's accounts: strong passwords, two-step verification, and revoking access when someone leaves.
- Comply with your providers' terms — WhatsApp, Microsoft, and others — for anything sent through them.
What happens on violation
We escalate by impact: a warning first, then restriction of the feature involved, then account suspension for severe or repeated cases. Immediate suspension is reserved for what threatens another organization, the platform, or breaches applicable law. We always tell you the reason, and your data remains exportable in every case.
Report it
If you see abuse or a security vulnerability, write to hello@effistar.net. We thank good-faith security reports and do not pursue them.
12. Limitation of liability
The service is provided "as is" to the extent permitted by law. We are not liable for indirect, consequential or lost-profit damages. In all cases our total liability shall not exceed what your organization paid in the twelve months preceding the event.
13. Termination
You may end your subscription at the end of its term. We may suspend an account for material breach or non-payment, after notice and a cure period where practicable. After termination you have a reasonable window to export your data before deletion.
14. Governing law
These terms are governed by the laws of the Kingdom of Saudi Arabia, and its courts have jurisdiction over any dispute arising from them.
15. Changes
We may update these terms and will notify subscribers of material changes by email or in-platform before they take effect.
Last updated: August 2026 · Contact: hello@effistar.net